Objective  To conduct an in-depth research on the current situation of the construction of regional shared traditional Chinese medicine (TCM) pharmacy in Hangzhou, and provide reference support for the construction of the service system of regional shared TCM pharmacy in Hangzhou and the upgrading of the TCM decoction industry.

Methods  This study conducted a questionnaire survey, field research, and in-depth interviews on the current situation of shared TCM pharmacy in various districts and counties of Hangzhou from July to August 2023. The survey primarily focused on the situation of the interviewees, the satisfaction with grassroots TCM pharmacies, the demand and current status of shared TCM pharmacy construction, and the satisfaction with pharmacy services. The collected questionnaire survey information and interview records had been entered into an Excel spreadsheet and processed systematically through methods such as classification, induction, statistics, and analysis.

Results  In the questionnaire survey on satisfaction with grassroots TCM pharmacy and the demand for shared TCM pharmacy construction, a total of 112 valid questionnaires were collected, involving 106 medical institutions. Among them, tertiary hospitals accounted for 17.86%, secondary hospitals accounted for 13.39%, and primary/community health service centers accounted for 68.75%. The survey showed that the overall popularity rate of the concept of shared traditional Chinese medicine pharmacy in Hangzhou was 58.93%, the total construction rate was 11.61%, 93.94% of grassroots medical workers hoped to standardize the construction of grassroots TCM pharmacy, and the satisfaction score of pharmacy services was above 4.5 points. In field research and interviews, a total of 48 valid questionnaires were collected, involving 35 medical institutions, 7 of which were involved in the construction of “sharing”. The survey found that the construction of shared TCM pharmacy had achieved significant results in areas such as unified drug catalog, unified prescription audit, institutional transfer information system docking, and unified pharmacy services. However, further improvement are needed to strengthen quality control and supervision of decoction preparation, as well as distribution.

Conclusion  The construction demand for regional shared TCM pharmacy in Hangzhou is high, with good satisfaction evaluation, and breakthrough progress has been made in multiple key links. This model has important practical significance and scientific value for promoting high-quality medical services and advancing the construction of smart shared TCM pharmacy.

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