Evaluation of the application effect of the "10S" management method in the work management of traditional Chinese medicine pharmacy

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Author: ZHONG Yunxiang  YUAN Jiao CAO Lifeng LIANG Yong ZHOU Caizhen LAI Liuchang

Affiliation: Department of Pharmacy, Dongguan Binhaiwan Central Hospital, Humen 523000, Guangdong Province, China

Keywords: "10S" management Traditional Chinese medicine pharmacy Medicine dispensing Expenditure on daily supplies Environment of the place Competence in pharmacy services Quality of drug dispensing Error rate of drug dispensing Efficiency of drug dispensing Patients’ satisfaction

DOI: 10.12173/j.issn.1008-049X.202312070

Reference: ZHONG Yunxiang, YUAN Jiao, CAO Lifeng, LIANG Yong, ZHOU Caizhen, LAI Liuchang.Evaluation of the application effect of the "10S" management method in the work management of traditional Chinese medicine pharmacy[J].Zhongguo Yaoshi Zazhi,2024, 27(5):855-863.DOI: 10.12173/j.issn.1008-049X.202312070.[Article in Chinese]  Copied

Abstract
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Abstract

Objective To verify the effectiveness of the “10S” management method in improving the efficiency of the traditional Chinese medicine pharmacy.

Methods A controlled experiment was conducted to compare the expenditure on daily supplies, the environment of the place, the pharmacists’ competence in pharmacy services, the quality and efficiency of the dispensing work, the error rate of dispensing, and the patients' satisfaction to the traditional Chinese medicine pharmacy, using the period before the implementation of the "10S" management (January to July 2022) as the control group and the period after the implementation of the "10S" management (January to July 2023) as the experimental group.

Results After the implementation of the "10S" management, the daily expenditure of the Chinese medicine pharmacy was reduced, the place was tidy and orderly, the pharmacists' competence in pharmacy services was significantly improved, the quality and efficiency of the dispensing work were significantly improved, the dispensing error rate was reduced, and the patients' satisfaction was further enhanced. The data showed that the dispensing time of the Chinese medicine pharmacy was reduced from (7.77±0.21) min to (6.64±0.27) min during the busy phase, and the average dispensing time was reduced from (32.44±1.32) min to (17.05±2.23) min during the busy phase.

Conclusion The "10S" management method is recommended to be promoted in traditional Chinese medicine pharmacies to improve the efficiency and service quality of Chinese pharmacists.

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References

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